FAQs
Frequently asked questions
Have any questions? We're here to assist you.
How do I change my account email?
You can log in to your account and change it from your Profile > Edit Profile. Then go to the general tab to change your email.
What should I do if my payment fails?
If your payment fails, you can use the (COD) payment option, if available on that order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days.
What is your cancellation policy?
Acceler8 Training works on a commission charge to the respective training organisations on our platform. This commission charge is non-refundable. If the situation arises where you need to cancel or change your booking you need to communicate directly with the training organisation you are booked into.
‘How To’ guides for RTO’s.
- Register as a Training Organisation on Acceler8.com.au | Scribe
- How to Update Your Training Organisation's Information on Acceler8 | Scribe
- How to Access and Navigate the Training Organisations Home Page | Scribe
- How to Create and Manage Members on Training Organisations Login | Scribe
- How to Create a New Course for Training Organisations using Acceler8 | Scribe
- How to View & Edit a Created Course | Scribe
- How to Add More Dates to a Schedule Course on Acceler8 | Scribe
- Promoting a Course (top of page listing) | Scribe